85 lines
4.1 KiB
HTML
Executable File
85 lines
4.1 KiB
HTML
Executable File
<!-- Htmldoc has been run -->
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<!DOCTYPE html
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PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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<html>
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
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<title>Cannot open Platform</title>
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<link rev="made" href="documentation@tridium.com">
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<meta name="generator" content="DocBook XSL Stylesheets V1.71.1">
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<link rel="start" href="index.html" title="Demo Quick Start">
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<link rel="up" href="TroubleshootingDemo.html" title="Troubleshooting the Demo">
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<link rel="prev" href="NoNavTree.html" title="Tree not visible">
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<link rel="next" href="NoStationsInAppDirector.html" title="Stations missing in Application Director">
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<meta name="description" content="Niagara Framework documentation">
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<!-- Auto-generated style sheet link -->
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<link rel='StyleSheet' href='module://bajaui/doc/style.css' type='text/css' />
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</head>
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<body bgcolor="white" text="black" link="#0000FF" vlink="#840084" alink="#0000FF">
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<!-- Auto-generated Header NavBar -->
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<p class="navbar">
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<a href="index.html">Index</a> |
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<a href="NoNavTree.html">Prev</a> |
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<a href="NoStationsInAppDirector.html">Next</a>
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</p>
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<div class="section" lang="en">
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<div class="titlepage">
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<div>
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<div>
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<h3 class="title"><a name="OpenPlatformIssues"></a>Cannot open Platform
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</h3>
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</div>
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</div>
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</div>
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<p>Symptom: Authentication dialog keeps reappearing after you click <span class="guibutton">OK</span>.
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</p>
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<div class="informalfigure">
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<div class="mediaobject"><br><img src="images/imagedata3636.png"><br></div>
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</div>
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<p>Cause: Typically, using the default platform “Basic authentication”, your entered username and password do <span class="emphasis"><em>not match</em></span> a local user who is a member of the local Windows machine’s Administrators group.
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</p>
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<p>To fix: Confirm Windows administrator privileges for the PC, then re-enter your Windows credentials.</p>
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<p>Symptom: Nothing happens for a few seconds, and “Cannot display page” appears in the view.
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Text “Cannot connect. Ensure server is running on specified port” displays.
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</p>
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<div class="informalfigure">
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<div class="mediaobject"><br><img src="images/imagedata3737.png"><br></div>
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</div>
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<p>Cause: The Niagara Platform Daemon (service) is not running on your PC. This occurs if in the last NiagaraAX installation
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step, you unchecked “Install and Start Platform Daemon”. The platform daemon (service) is needed for local platform/station
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operations.
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</p>
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<p>To fix: Install the platform daemon and retry connection (next).</p>
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<div class="procedure"><a name="pInstallPlatformDaemon"></a><ol type="1">
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<li>
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<p>From the Windows Start menu, select:</p>
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<p><span class="guimenu">Start</span>-><span class="guisubmenu">All Programs</span>-><span class="guisubmenu">Niagara 3.8.<em class="replaceable"><code>nn</code></em></span>-><span class="guimenuitem">Install Platform Daemon</span></p>
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<div class="informalfigure">
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<div class="mediaobject"><br><img src="images/imagedata3838.png"><br></div>
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</div>
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</li>
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<li>
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<p>In Workbench, retry “Open Platform” to your host (See Step 2 in <a href="StartDemo.html">Get the Demo Up and Running</a>).
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</p>
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</li>
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</ol>
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</div>
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</div>
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<!-- Auto-generated Footer NavBar -->
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<p class="navbar">
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<a href="index.html">Index</a> |
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<a href="NoNavTree.html">Prev</a> |
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<a href="NoStationsInAppDirector.html">Next</a>
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</p>
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<!-- Auto-generated copyright note -->
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<p class='copyright'>Copyright © 2000-2013 Tridium Inc. All rights reserved.</p>
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</body>
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</html>
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